Shipping policy

Shipping Policy – Medi Pro Care

At Medi Pro Care, we aim to deliver your medical and surgical equipment safely, quickly, and reliably. Please read our shipping policy to understand how we process and deliver your orders.

---

1. Processing Time

• All orders are processed within 1–2 business days after confirmation.

• For urgent medical orders such as BiPAP, CPAP machines, Oxygen Cylinders, Oxygen Concentrators, same-day processing may be available depending on stock.

---

2. Shipping Methods & Delivery Time

We offer multiple delivery options depending on your location:

Within City (Local Delivery)

• Delivery Time: Same day or next day

• High-priority delivery available for life-support items (extra charges may apply).

Within Pakistan (Domestic Shipping)

• Delivery Time: 2–4 business days via trusted courier partners.

---

3. Shipping Charges

• Shipping fees vary based on the weight and size of the product.

• Heavy medical equipment (e.g., Oxygen Cylinders, Concentrators) may have additional freight charges.

• Shipping cost will be displayed at checkout or shared by our team prior to dispatch.

---

4. Order Verification

To ensure safe and legitimate delivery:

• We may contact you via phone or WhatsApp to verify your order or delivery details.

• Medical items may require CNIC verification upon delivery.

---

5. Packaging & Safety

• All equipment is shipped in secure, protective packaging to avoid damage.

• Sensitive devices like BiPAP & CPAP machines are packed with additional cushioning and sealed boxes.

---

6. Tracking Your Order

• Once your order is shipped, you will receive a tracking number via SMS or WhatsApp.

• For oxygen-related items with urgent needs, real-time delivery updates can be requested.

---

7. Delivery Restrictions

• Some products (e.g., filled oxygen cylinders) may have delivery limitations in certain areas depending on courier rules.

• In such cases, our team will arrange special delivery or pickup options.

---

8. Delays

Shipping may be delayed due to:

• Courier issues

• Weather conditions

• Public holidays

• High-demand medical supply periods

If your delivery is delayed, our support team will assist you at every step.

---

9. Contact for Shipping Support

If you have any questions about your order status or delivery:

📞 Customer Support: [your number]
📧 Email: [your email]
📍 Medi Pro Care